ACTIONINFORMATION ON
SERVICES
PHYSICAL ACCESS TO SERVICESCOMPLAINTS PROCEDURESSTAFF TRAINING & EMPLOYMENT PRACTICESPROMOTING POSITIVE COMMUNITY ATTITUDES
IDENTIFY BARRIERS
TO ACCESS
People with a disability do not always have access to information Bus services are not fully accessible Complaints procedures included in company’s complaints response regime Staff require disability awareness training Passengers without disability may not be aware of access needs of the disabled
IDENTIFY STRATEGIES
TO REMOVE BARRIERS
TO ACCESS
Provide information on website according to accessibility guidelines. Provide access information on published timetables All new buses purchased are accessible according to legal requirements Driver monitoring system to include accessible transport complaints Into Training Australia P/L arranged to train staff on disability awareness Promote access awareness on website and timetables
IDENTIFY RESOURCES
REQUIRED TO
IMPLEMENT STRATEGIES
Costs contained within existing and projected budgets Costs contained within existing and projected budgets Costs contained within existing and projected budgets Costs contained within existing and projected budgets Costs contained within existing and projected budgets
IDENTIFY RESPONSIBLE
AREA/OFFICERS FOR EACH
STRATEGY
Snr. Operations Manager Customer Relations Officer Managing Director Customer Relations Officer, Compliance Officer Snr. Operations Manager, Customer Relations Officer Managing Director and all Management staff
IDENTIFY TIMEFRAME
FOR COMPLETION OF STRATEGY
June 2008 and December 2009 31/12/07 25% 31/12/12 55% 31/12/17 80% 31/12/22 100% In place and ongoing In place and ongoing In place and ongoing